FAQ

What’s the difference between Nonprofit/Standard Mail and First Class Mail?

Nonprofit/Standard mail postage is much cheaper than First Class postage, but can take longer to be delivered. Additionally, First Class mail will provide free returns or forwarding of undeliverable mail. There are also certain requirements that must be met to be eligible to mail at Nonprofit rates. Please see the Standard Mail page for additional information.

How do I know if my designed mail piece meets postal regulations?

Mail returned due to being undeliverable as addressed will usually have a yellow sticker on it from the Post Office with a reason for the return. If there is no yellow sticker, postal processing equipment may have read your return address rather than the delivery address. This is a common issue with certain labels used by departments that have both the return and delivery address in close proximity. Postal equipment reads from the bottom of the piece to the top, so please be sure that there is enough distance between the delivery and return address.

Why is my outgoing mail being returned?

Mail returned due to being undeliverable as addressed will usually have a yellow sticker on it from the Post Office with a reason for the return. If there is no yellow sticker, postal processing equipment may have read your return address rather than the delivery address. This is a common issue with certain labels used by departments that have both the return and delivery address in close proximity. Postal equipment reads from the bottom of the piece to the top, so please be sure that there is enough distance between the delivery and return address.

How do I set up a job order?

Setting up a job order can be done by phone or email. Please see the Job Information page for a list of the questions we’ll have for you.

How long will it take for my job to be completed?

Processing time for most jobs is 3 to 5 business days. If there is a specific date that you’d like your mailing to go out, please let us know and we will do our best to meet your deadline.

How can I send over the brochure/envelopes/letters for my job?

Materials can be dropped off in the Printing Services Building (2818 Como Ave SE, room 190, Minneapolis, MN 55414). If you’d like the materials to be transported by courier, please contact U Market Services to schedule a courier pickup. We are also happy to arrange a courier pickup on your behalf – just let us know when you set up your job with us.

Can you store the envelopes for my recurring job on-site?

Yes, we have space available for storing materials on site. Please let us know when you set up a job that the same materials will be used again for a future mailing.

What is my Campus Mail delivery code?

Campus Mail delivery codes can be found via People Search, the University’s Department Directory, or by using our Building Search. Using a Campus Mail delivery code will greatly improve deliverability of your piece.

How do I set up a new Campus Mail address/mail code?

Please contact Tim Taylor with U Market Services to request a new Campus Mail code. He can be reached by calling 612-417-2384, or by emailing tbtaylor@umn.edu. More information about relocating can be found at our Campus Mail Policy page.

Where can I find more information about the charges billed to my department?

Once a job has been billed, the charge detail is available at estatement.umn.edu. If you have additional questions, please call 612-624-8258, or send an email to maasx129@umn.edu.

Where is my UPS/FedEx/Priority Mail package?

All UPS/FedEx/Amazon deliveries are currently being redirected to U Market Services. You can inquire about your packages by sending an email to ums@umn.edu with your tracking number and any other relevant information.

USPS mail is still being delivered directly to buildings on campus by the United States Postal Service. Please reach out to your post office if you have questions. St. Paul buildings take delivery from the Roseville Post Office (651-631-0628). Minneapolis buildings take delivery from the University Station Post Office (612-378-1853).

How do I schedule a courier pick-up?

To schedule a Campus Courier pickup, please contact U Market Services by calling 612-624-4878.

Can I use the University’s Nonprofit permit if an external mailer is handling the project?

The University’s mailing permit can be used on jobs sent out by external printers or mailers, but you MUST contact us in advance of the job being completed. We will provide you with a job number that the mailer needs to include on the mailing statement to allow us to easily reconcile the postage used. Mailers that are unable to follow procedures will be cut off from use of the permit.